Engagement Analytics & Reporting
Real-time dashboards and reporting that unify patient engagement data across every channel. Track trends, benchmark performance, and make data-driven decisions that improve outcomes.
Turn engagement data into better patient outcomes
Real-Time Dashboards
Monitor outreach, rounding, and patient feedback metrics in real time with dashboards built for clinical, operational, and executive stakeholders.
Population Trends
Identify patterns across patient populations — from satisfaction trends to care gap hotspots — and allocate resources where they matter most.
Performance Benchmarking
Compare unit, department, and facility performance side-by-side. Track progress toward HCAHPS goals and quality benchmarks.
Outreach Analytics
Track call completion, SMS deliverability, response rates, and patient sentiment across every outreach campaign.
Flexible Reporting
Export data in multiple formats, schedule automated reports, and filter by custom criteria to highlight the trends that matter to your team.
Automated Alerts
Configure threshold-based alerts so leaders are notified immediately when key metrics shift — enabling faster action and course correction.
One Platform, One Source of Truth
Unify data from outreach calls, text campaigns, nurse rounding, and self-service feedback into a single analytics layer. No more toggling between systems to understand the patient experience.
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Spot Issues Before They Become Problems
Real-time dashboards surface declining response rates, escalating patient concerns, and underperforming units — giving leaders the visibility to act quickly and allocate resources effectively.
Learn about operational efficiency
Data-Driven Decisions That Move the Needle
Track HCAHPS scores, readmission rates, and patient satisfaction alongside engagement data. Correlate outreach and rounding activity with quality outcomes to prove ROI and guide strategy.
Explore clinical outcomes
“By gleaning conversational data from patient encounters and plugging it directly into our single source of truth, we're improving patient interactions at every other stage of the care continuum, enhancing patient experience and, critically, improving outcomes through a more engaged patient base.”
See analytics & reporting in action.
Schedule a demo and discover how CipherHealth's analytics platform helps health systems turn engagement data into measurable outcomes.
