One workflow
across every care stage
Pre-arrival, point-of-care, and post-discharge connect as one reliable workflow — patient context flowing from one stage to the next, inside the EHR your team already operates.
Patients arrive prepared. No-shows don't.
Appointment reminders, self-scheduling, digital intake, and care-gap outreach that get patients ready, on time, and informed — reducing no-shows and recovering millions in lost revenue.
Smart reminders
Multi-channel reminders via text, voice, and email with one-tap confirm or cancel — timed for maximum response across your patient population.
Self-scheduling
Let patients book and manage appointments on their own terms — reducing call volume and filling open slots faster than manual outreach.
Care gap outreach
Proactively reach patients overdue for screenings, wellness visits, and chronic-care follow-ups to close gaps before they widen.
Turn no-shows into kept appointments.
Automated reminders with intelligent timing and escalation ensure patients confirm or cancel well in advance. Open slots are backfilled through waitlist outreach, keeping your schedule full and revenue flowing.
Explore appointment reminders
Close care gaps before they widen.
Automated outreach identifies patients overdue for mammograms, A1C tests, colonoscopies, and other preventive services. Two-way messaging lets them schedule directly from the notification.
Explore pre-care outreach
“Since implementing this technology, we have expanded our capacity almost by eightfold.”
Surface issues. Resolve them while patients are still in your care.
Structured rounding, real-time feedback, and service recovery that turns every bedside interaction into clinical intelligence — same protocol, every unit, every shift.
Patient rounding
Structured digital rounding workflows ensure every patient is seen, heard, and cared for — with automatic escalation for unresolved needs.
Real-time alerts
Escalate critical issues — fall risks, pain concerns, service failures — to the right team member instantly for rapid resolution before discharge.
Staff rounding
Check in with nurses and aides regularly to monitor morale, capture safety concerns, and reduce burnout-driven turnover before it happens.
Make every round count.
Digital rounding replaces paper logs with structured, evidence-based workflows. Nurses see exactly what to ask, issues escalate automatically, and leadership gets real-time visibility into rounding compliance and outcomes.
Explore patient roundingCatch problems before they become complaints.
Real-time patient feedback surfaces concerns while you can still act on them. Service recovery workflows route issues to the right person, track resolution, and ensure nothing falls through the cracks — before the patient goes home and leaves a review.
See real-time feedback
“We've observed a nearly perfect alignment between rounding activities and key performance metrics, demonstrating the tangible impact on care quality.”
The episode doesn't end at discharge.
Automated follow-up calls and texts catch complications early, coordinate transitions, and keep patients connected to their care team — reducing readmissions and extending the episode beyond your walls.
Discharge follow-up
Automated calls and texts check in with patients within 48 hours of discharge to surface symptoms, medication questions, and barriers to recovery.
Readmission prevention
Risk-stratified outreach identifies patients most likely to return and connects them with resources before a problem escalates to an ER visit.
Medication adherence
Timely reminders and two-way conversations help patients understand and stick to their medication regimen after they leave your facility.
Check in before problems escalate.
Automated post-discharge outreach reaches patients within hours of leaving your facility. Structured questions surface medication issues, symptom changes, and unmet needs — routing alerts to care teams for immediate action.
Explore post-discharge follow-upStop avoidable readmissions.
Risk-stratified workflows target the patients most likely to bounce back. Escalation protocols connect high-risk patients with navigators, pharmacists, or their PCP before an ER visit becomes a readmission. Intermountain cut 30-day readmissions 41% and saved $15M.
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“Preventing patient readmissions is what's important to us, and we had just under $15M in savings.”
Pre-arrival to post-discharge. One workflow.
See how Cipher connects every stage of the care journey inside the EHR and coordination structures your team already operates — with patient context flowing seamlessly from one stage to the next.