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Patient Engagement Technology, Patient Outreach Blog | CipherHealth

I spent three days at AONL 2026. Here’s what stayed with me.

I’ve been a nurse for 35 years. I’ve done the rounds, stood at the bedside, and sat in a lot of conference halls watching the health tech industry try to explain itself to clinicians. Last week in Ch

Introducing the Trust Recovery framework

When patient trust is broken, fixing a service issue like the food was cold, the wait was long, the medication was late, isn’t always enough. CipherHealth’s research has found that trust repair requir

4 steps for nurse leaders to put purposeful rounding into practice

We know that purposeful rounding can improve patient experiences, strengthen trust, improve clinical outcome

Beyond satisfaction scores: Unlocking the full value of digital rounding

There’s no question that digital patient rounding tools play a key role in improving patient satisfaction. The technology gives leaders insight into patient concerns and helps care teams step in early

The future of patient rounding begins with trust recovery

During a recent webinar, _From process to impact: Reimagining rounding for the next era of care_, attendees

Why Patient Recognition Could Be the Missing Link to Retention in Healthcare

_Published in Healthcare Business Today_ Burnout isn’t a new crisis in the healthcare industry, but the scale of i

How Seattle Children’s Saved 2,700+ Avoidable Inpatient Days With Smarter Post-Discharge Support

Back in 2014, Seattle Children’s Hospital launched a system-wide effort to strengthen post-discharge outreach and give care teams better visibility into issues that might arise once patients and their

What we heard at the Opal Summit: The future of AI

Last week, our team attended the Opal Summit for Nursing and Patient Experience leaders. Between hosting roundtables, connecting with attendees, and listening in on sessions, one theme stood out above

How ChristianaCare used CipherHealth to prepare for Magnet® Redesignation

Magnet recognition represents the highest standard in nursing excellence, offering a roadmap that supports nurses at every stage while ensuring patients receive the very best care. ChristianaCare, he

7 common rounding challenges and how to address them

In our conversations with healthcare leaders, we’re seeing a shift in how organizations approach rounding. The emphasis is on moving from volume to connection and from routine to [consistency](https:/

Carilion Clinic’s Rounding Transformation Journey

Carilion Clinic, a not-for-profit health system based in Roanoke, Virginia, serves nearly one million people through its network of hospitals, practices and specialty services. Like many organizations

Protect your margins amidst financial uncertainty

Financial uncertainty isn’t new for healthcare leaders, but it’s reaching a breaking point. Between inflation, labor shortages, and looming policy changes, health systems are forced to do more with fe

The blueprint for more efficient operations: Patient-Facing OS

Many healthcare leaders today are focused on building daily processes that ensure a consistent experience for patients across their organizations. According to Deloitte, [nearly three quarters of surv

Consistency at Scale: Why your organization needs a Patient-Facing OS

At health systems across the country there’s a common problem occurring when it comes to patient interactions: each hospital branch, department, floor or shift often ends up creating its own workflows

5 Ways a Patient-Facing OS Supports Value-Based Care Initiatives Like TEAM

The mandatory team TEAM model is rolling out 2026 and health systems will be held accountable for both cost and quality a

How Prisma Health Scaled Outreach Across Millions of Patients

As the largest healthcare organization in South Carolina and Tennessee, Prisma Health serves more than 1.5 million patients annually across 8.5 million visits, 19 acute and specialty hospitals, over 4

Patient Outreach That Works: Real lessons from UCSF and Prisma Health

What does effective patient outreach look like and how do you scale it without adding more work to overstretched teams? In our [recent webinar](https://cipherhealth.com/resource/webinar/secrets-to-s

After the Hype: Why Healthcare’s Next AI Push Will Be About Empowerment

_Published in Healthcare IT Today_ Healthcare’s AI gold rush is at a crossroads.

3 Ways CipherHealth Supports CMS TEAM Quality Measures

We’ve written extensively about how the CMS TEAM mandate holds hospitals accountable not only for costs, but for patient outco

When Cost Blocks Care: Why Medication Affordability Is the Next Frontier in Patient Care

###### Every day, patients are making agonizing choices to skip medications due to cost, and the fallout is evident in worsening health and avoidable hospitalizations. Health systems are in a prime po

Beyond Bundled Payments: How CipherHealth Becomes Your TEAM Advantage

In our earlier posts, we covered the urgency of the [CMS TEAM](https://www.cms.gov/priorities/innovation/innovation-models

Industry Voices—Healthcare disruption is here and employers are driving it

_Published in Fierce Healthcare_ Many employers are keenly aware that the current

The Hidden Costs of Inaction: Why Healthcare Systems Need a TEAM Strategy Now

In our last post, we introduced the CMS TEAM mandate and highlighted why ho

How Providence Is Elevating Nurse Leader Visits

Providence Central Division is rethinking how nurse leaders engage with patients—shifting the focus from volume to meaningful connection. “We’re not just coming in to recover service or put out a fir

The CMS TEAM Mandate: What Hospitals Need to Know

The rules of healthcare are shifting fast. Value-based care isn’t just a buzzword anymore—it’s becoming the standard, and CMS is driving the change with increasing force. The latest and most impactful

What 6,000 HCAHPS Surveys Reveal About Patient Satisfaction and Rounding

## Not all rounds improve patient satisfaction. Here’s what 6,000 HCAHPS surveys have to say. Hospital rounds are standard practice for good reason. They’re built into workflows, measured in dashboar

The Trends Driving Change Across Healthcare in 2025

Healthcare organizations are facing a pivotal year. With rising labor costs, new reimbursement models and accelerating digital transformation, leaders continue to be challenged to do more with less.

Selecting the Right Outreach Tool to Reduce High-Risk Readmissions

High-risk readmissions remain one of the most pressing challenges in healthcare. These patients often face a combination of medical complexity and social risk factors that increase their likelihood of

Why Healthcare Systems Need an Agile Partner for Post-Discharge Outreach

Reducing hospital readmissions remains a top priority for health systems—and for good reason. High readmission rates lead to financial penalties, strain clinical capacity and signal [gaps in care](htt

Readmissions Prevention: Why Your Outreach Tool is a Clinical Decision, Not Just a Technical One

Preventing readmissions is one of the most crucial challenges facing healthcare providers today. Yet many organizations still rely on inefficient outreach methods. With financial penalties under init

Every Patient, Every Encounter, Every Time: How Catholic Health Built a Culture of Purposeful Rounding

At Catholic Health, an integrated system located on Long Island, NY, rounding isn’t just a “check-the-box” exercise. It’s a system wide culture, deeply embedded in the organization’s quality and exper

We’re Celebrating National Nurses Week 2025

It’s National Nurses Week and all of us here at CipherHealth would like to extend an enormous thank you to the nation’s nearly 4.7 million registered nurses. This year’s theme, “[The Power of Nurses]

The Role of Rounding Software in Modern Healthcare Delivery

Rounding is essential to delivering high-quality patient care. When it’s done well, it keeps care teams aligned, supports timely follow-ups and leads to better clinical outcomes. But traditional pape

The Future of Patient Engagement Is Personal

Personalization is now the default. Your favorite brands know this—Amazon surfaces what you need before you search and Spotify curates playlists based on your taste. Netflix is so good at learning you

CipherHealth Expands Leadership Team with Appointment of Christy Baggerly as Chief Customer Officer and Jen Thomas as Chief Sales Officer

NEW YORK, April 11, 2025 — CipherHealth, a leading innovator in healthcare technology, proudly names Christy Baggerly as Chief Customer Officer (CCO) and Jen Thomas as Chief Sales Officer (CSO). These

How to Improve Patient Satisfaction: 5 Actionable Steps for Healthcare Providers

Health systems are struggling to do more with less while maintaining high standards for care. At the same time, patients are demanding a better experience. [Studies show](https://pmc.ncbi.nlm.nih.gov/

How to Improve Patient Experience: Our Comprehensive Guide

Patient experience is a central focus for hospitals and healthcare organizations. It’s no longer just about the clinical aspects of care but also how patients feel throughout their journey. From admi

CipherHealth Partners with Middlesex Health to Implement Innovative Medication Affordability Program

_Program allows Middlesex to help patients save $160+ each on medications and increase adherence_ NEW YORK, March 20, 2025 — CipherHealth, a leader in patient-centered communications and insights for

4 Strategies for Reducing Hospital Readmissions

Preventing readmissions isn’t just about cutting costs—it’s about delivering better care and keeping patients on the path to recovery. That’s where technology comes in. With better care coordination,

How to Boost Patient Satisfaction and HCAHPS Scores

HCAHPS scores are a familiar benchmark for healthcare providers, impacting patient satisf

How Prisma Health is Breaking Down Barriers to Medication Access

For too many patients, the rising cost of prescriptions creates a difficult choice—pay for essential medications or cover other basic needs. In fact, according to a survey by the Kaiser Family Founda

How Methodist Healthcare is Simplifying Medication Savings for Patients

During our webinar on medication affordability and adherence, we were excite

How to Bridge the Medication Affordability Gap to Drive Better Health Outcomes

The cost of medication nonadherence is staggering—both for patients and healthcare systems. Recently, [we hosted a webinar](https://cipherhealth.com/resource/webinar/tackling-medication-affordability

Reduce No-Shows with Appointment Reminders

Whether it’s for a routine screening or for follow-up care, making sure a patient shows up to their appointment is critical to them living a healthy life. However, despite how important it is to seek

Importance of Communication in Healthcare

Collaboration between the care team, the patient, and their care provider is essential for developing a personalized plan of care and an effective care transition plan that aligns with the patient’s p

The Best Patient Engagement Software for 2025

You already know how patient engagement software can improve communication and stream

The Cost of Medication Non-Adherence — How Hospitals Can Close the Gap through Better Communication

###### **You can provide the best care possible inside the four walls of your hospital, but if your patients can’t afford their prescriptions after you discharge them, the system isn’t working.** _Pu

How Norton Healthcare Reduced Employee Burnout by 42%

Employee engagement isn’t just about keeping people in their roles—it’s about creating a workplace where staff feel supported, valued, and empowered. As health care workers face mounting pressures,

Spotlight on: Registered Nurse Rita Taylor on Patient Follow Ups at NMHS

Nurses are the backbone of patient care, often juggling numerous responsibilities to ensure that every patient receives the attention they deserve. At North Mississippi Health Services (NMHS), one nur

Prisma Health Exec on Rounding Tech’s Ability to Find Gaps in Care

_Published in Healthcare IT News_ As South Carolina’s largest private, nonprofit health system, Prism

The New Role of Engagement: Surfacing Insights at the Point of Care and Beyond

###### **By surfacing conversational, behavioral, and environmental insights at the point of care — and enabling data-driven operational decisions — AI has the power to transform individual patient ex

Engaging High-Risk Patients: Middlesex Health

We had the opportunity to speak with Ryann Nocereto, MSN, RN, OCN, Director of the Cancer Center at Middlesex Health about their successful implementation of [Self-Service Rounding (SSR)](https://ciph

Leveraging the Voice of the Patient to Drive Continuous Improvement: Prisma Health

In our recent panel webinar Innovations in Patient Rounding, Tina Hunter, MBA, BSN, RN, Executive Director of Patient Expe

Norton Healthcare Leverages Crowdsourcing to Improve Patient and Staff Satisfaction

_Published in Becker’s Hospital Review_ After implemen

Enhancing Patient Care in the ED: UMass Memorial Health

In our recent webinar, Innovations in Patient Rounding, we spoke to leadership at UMass Memorial Health about their experi

Innovations in Patient Rounding

The recent webinar hosted by CipherHealth covered the critical need for innovation in patient rounding practices. Healthca

Considerations and Strategies to Improve Transitions of Care from Hospital to Home

Transitioning from hospital to home is a critical period for patients, marked by the potential for negative health outcomes. Effective transitional care management (TCM) programs can ensure patients’

Shielding against HPV with CipherOutreach

Human Papillomavirus (HPV) is a common virus with considerable public health implications, ranging from benign skin warts to severe conditions such as cancers. Understanding HPV, its impact, and the i

The Importance of Listening in the Patient Experience

Research from The Beryl Institute Consumer Perspectives on Patient Experience explores what patients feel is

Raise your OAS CAHPS Scores with CipherHealth’s Patient Engagement Tools

As Medicare-certified hospital outpatient departments and ambulatory surgery centers gear up to meet the Outpatient and Ambulatory Surgery (OAS) CAHPS survey requirements, the pressure to enhance pati

Transforming Patient Care with AI: How CipherHealth’s GenAI Summaries Enhance Rounding

Providing personalized patient care can often feel like a constant challenge for many health care teams. Staff members must sort through a variety of systems and lengthy pages of documentation to gath

The Value-based Care Throughline to Healthcare Quality and Safety

###### **By prioritizing continuous patient engagement and strategic communication across the entire care journey, healthcare organizations can drive real progress toward value-based care.** _Publish

Improving the Health of Healthcare: Charting the Path to Patient-Centered Communications

_Published in Healthcare IT News_ Ask anybody who’s interacted with the US healthcar

Beyond the EHR: Why We Need a Patient Communication Layer

_Published in HIT Consultant_ Healthcare looks a lot different than it did a few years ago. Healthcar

Proactive Post-Discharge Follow-Up at Intermountain Healthcare

At our recent panel webinar, Jenny Simmonds, MSN, BSN, Clinical Communications Center Director at Intermountain Healthcare, shared insights into their post-discharge follow-up strategies and partnersh

Enhancing Patient Care with Post-Discharge Outreach at HCA Healthcare

At HCA Healthcare, ensuring that patients continue to receive the care they need after leaving their facilities is paramount. Kellie Paulsen, MSN, RN, NE-BC, Division Director of Patient Experience at

Streamlining Patient Outreach and Care Management at Indiana University Health

During our recent panel webinar, S_uccessful Patient Follow-Up Strategies,_ Adria Grillo-Peck, MS,

Evidence-Based Strategies to Enhance Nurse-Patient Communication

To provide care that is truly patient-centered, healthcare systems need to prioritize nurse-patient communication as a strategic and financial priority. With the shift towards value-based care, Hospit

Keeping Patients Engaged: How Advocate Health used patient-centered outreach to close care gaps

For many people, coordinating their own healthcare can be difficult, particularly after a long lapse in seeking out preventative care, services, and other screenings. Advocate Health, a healthcare pro

Successful Post-Discharge Follow-Up Strategies: A Synopsis of Industry Perspectives

Patient follow-up is a clinical best practice that impacts both patient outcomes and perceptions of care. When done effectively, post-discharge outreach

5 Ways Home Health Agencies Can Reduce Hospital Readmissions

Since the Centers for Medicare & Medicaid Services (CMS) began reducing Medicare payments to providers for hospital readmissions within 30 days after discharge, patient readmissions have declined [nat

5 Ways Home Health Agencies Can Reduce Hospital Readmissions

Since the Centers for Medicare & Medicaid Services (CMS) began reducing Medicare payments to providers for hospital readmissions within 30 days after discharge, patient readmissions have declined [nat

Enhancing Patient Engagement Across Healthcare Settings with Self-Service Rounding

As health systems evolve to meet the demand for more personalized care, the importance of direct, timely patient feedback is critical. We’ve written about [Self-Service Rounding (SSR)’s utility in Eme

5 Benefits of Centralized Outreach: Enhancing Patient Care and Reducing Readmissions

It’s critical that patient care extends beyond hospital discharge. However, the period following a patient’s release is often fraught with challenges that can jeopardize their recovery. A common probl

Revisiting MACRA: What Is It and Why It’s Important for Your Practice

A new Health Affairs study found that after year one of the [Medicare Access and CHIP Reauthorization Act of 2015

Self-Service Rounding in the ED: Improving Patient Experience in High-Pressure Settings

In this post, we’ll explore the potential role of Self-Service Rounding (SSR) in three emergency departments (EDs) set

Care Doesn’t End at Discharge: Extending Care Efficiently with Centralized Follow-Up

High quality care extends beyond the four walls of the hospital. This is why top-quality healthcare providers ensure that care extends beyond discharge. Often, patients are left to navigate their reco

How Advocate Health Uses Patient Communication IT to Close Care Gaps

## The patient communication technology increased patient contacts from 19,000 to 57,000 and closed care gaps among a high-risk population. _Published in [Patient Engagement HIT](https://patientengag

Advocate Health Details Partnership with CipherHealth

## New partnership uses automation to reach patients, as CipherHealth announces AI collaboration with Google Cloud. _Published in [Healthcare Finance News](https://www.healthcarefinancenews.com/news/

Supporting Patients from Hospital to Home with Transitional Care Management (TCM) and CipherOutreach

Transitional care management (TCM) programs are designed to help patients make a smooth transition from the hospital to home or another care setting. This can be a vulnerable time for patients, with t

[Infographic] Roadblocks to Medication and How to Solve Them

Even with insurance coverage, a significant number of patients in the US struggle to afford their medications. The excessively high prices of prescription drugs often force patients to deviate from th

Addressing Cost-Related Medication Non-adherence with Digital Tools

Prescription drug prices in the US are higher than in any o

3 Population Health Strategies to Improve Care Transitions and Address Care Gaps

Population health is a critical component to any health system’s strategy for improving overall outcomes and maximizing value-based care reimbursements. Combining multiple approaches for supporting pa

5 Recommendations to Advance Health Equity with Multimodal Patient Outreach

Achieving racial and ethnic equity in healthcare remains of critical importance for health systems across the US. Due to these inequities, Black and American Indian/Alaska Native (AIAN) individuals fa

Updates from CipherHealth’s Clinical Advisory Board

We’re excited to share key insights from CipherHealth’s Clinical Advisory Board (CAB) meeting held in September 2023. ## Welcome to our two new me

Hear the Voice of Your Patient Population

In today’s digital era, assessing patient sentiment is gaining popularity as a valuable research tool across industries. This is particularly true in healthcare, as patients’ tend to have strong feeli

Empower Patients to Become Active in Managing Their Own Care and Reduce Staff Burden

With the current economic headwinds, inflationary pressures and persistent staff shortages, health systems are struggling to do more with less while maintaining exemplary levels of care delivery. The

Patients as Partners: Self-Service Rounding

We’ve written extensively about the need for automation in healthcare, across pre-care, point-of-care and post-care setti

Leverage the Power of Secure Data Sharing for Better Care Delivery

It goes without saying that in order to foster a culture of continuous improvement, health systems need access to their patients’ data. [Data-driven trend identification](https://cipherhealth.com/blog

Why Buy a Patient Engagement Solution? An IT Leader’s Guide

More and more, IT teams have become partners in digital transformation. In addition to their responsibilities for implementing, maintaining, and driving the utilization of new technologies, they are

Build a Stronger Culture Through Staff Recognition

As CipherHealth continues to invest in integrations between its digital tools and different systems, platforms and apps, we are zeroing in on employee recognition systems. Meaningful recognition can b

Make Informed Decisions Powered by Data

The high volume of data circulating through health systems can be overwhelming to track, manage and synthesize. This process is fraught with challenges, requiring manual exports that bog down system p

National Nurses Week 2023: Supporting professional development so nurses can shine in their roles

It’s National Nurses Week and we’re taking the opportunity to honor and reflect on [the impact nurses make on patients’ lives](https://cipherhealth.com/blog/from-the-bedside-to-technology-nurses-save-

In Celebration of Patient Experience Teams

It’s Patient Experience Week, and we at CipherHealth want to celebrate the accomplishments of the thousands of healthcare providers who have a positive

What Health Systems Can Learn from Big Tech

Patients are increasingly acting like consumers, with buying power and the ability to shop around for where they obtain healthcare. They expect digital experiences similar to what they find in other i

The Power of a Unified Rounding and Outreach Solution

Improving communications and the care individuals receive as they move through their care journey helps patients manage their health and results in significant savings for health systems.1 A key inves

One System, Fewer Clicks: The Benefits of Scalable Integrations

At CipherHealth, we know our customers use multiple technology vendors and solutions and that having each of those systems integrated is a top priority among health systems. The reason? Without connec

Connected Technology at Speed and Scale

When evaluating tech stacks, health system leaders cite interoperability and EHR integration

CipherHealth wins Best in KLAS for Patient Communications (Outreach) 2023

In an effort to ensure continuity of care, health systems across the country have different processes in place to reach out to their patient populations. However, typical outreach is often manual, req

Embracing the Crowded Tech Market: CipherHealth’s New Vision for Interoperability

At CipherHealth, supporting patient-centered care is at the core of our work. We’re committed to meeting customers where they are and integrating our engagement solutions within

CipherHealth’s Successful Partnership with Google Cloud Platform

As increasing numbers of healthcare companies begin teaming up with Google Cloud Platform (GCP), we’re celebrating a year in which CipherHealth jumped ahead of the pack by partnering with them early

Q&A with Summer Brown, CipherHealth’s Chief Customer Officer

This month our marketing team sat down with Chief Customer Officer Summer Brown to talk about the challenges currently facing our customers, changing dynamics in healthcare leadership, and opportuniti

Patient Engagement Beyond Patient Experience

The difference between patient engagement vs patient experience can easily be misunderstood and these terms are often used interchangeably by hospitals and providers. At first glance, it seems to carr

A Thank-You Letter to Nurses: Our Front-Line Heroes

As the end of November draws near and the season of giving thanks is upon us, we here at CipherHealth want to take a moment to acknowledge the nursing workforce and all that they do for their patients

5 Benefits of Healthcare Automation: Pre-Care

Modern pre-care tools are no longer a “nice to have” for health systems. More than half of US health systems [expect to lose money](https://www.bloomberg.com/news/articles/2022-09-15/us-hospitals-to-f

Your Successful Patient Engagement Strategy: Data Visibility

So much has changed in healthcare and standing out to patients is harder than ever before. With consumer-centric trends at play, and no shortage of competition, leaders are looking to differentiate t

Improving Staff Workflows through Automation

Nationally, clinical staff continue to struggle across the care continuum to best support patients and sustai

CipherRounds Associated with Higher Top Box Scores in 4 HCAHPS Measures

## ABSTRACT This study includes data from 70,600 patients spanning seven different health systems. Of the health systems included, 85.7% had increases in two [HCAHPS](https://cipherhealth.com/blog/ne

The Importance of Buy-in: Promoting Your New Rounding Solution Program to Key Stakeholders

Across the country, nurse leaders are busy with an overwhelming amount of responsibilities, from reducing the variability of care to acting as an advocate for patients and their staff. That’s why many

How Inova Supports Its Frontline Teams: Executive Rounding

In November 2021, CipherHealth partner Inova, Northern Virginia’s largest health system, kicked off its executive rounding program. Inova’s 20,000+ team members

Get More out of Epic with CipherHealth

Health systems make significant investments in their EHR systems, as they serve as foundational technology for managing patient care. Clinicians prefer the efficiency of working within a unified dashb

Using Technology to Improve Quality & Safety Rounding

It goes without saying that quality and safety in patient rounding is important — it helps health sys

CipherOutreach as a Monkeypox Vaccine Communications Solution

While there are signs that the monkeypox outbreak may be slowing in the U.S.,

What is the Digital Front Door in Healthcare? And Why Does It Matter?

The term “digital front door” seems to be everywhere in healthcare these days. But what is it? According to [PatientEngagementHIT](https://patientengagementhit.com/features/top-health-it-components-of

The Importance of Analytics in Patient Engagement Initiatives

Analytics are an important part of any strategy. They help you understand your current status, identify where successes and opportunities lie, and gain the visibility needed to drive

5 Benefits of Automation in Healthcare: Post-Discharge

According to the National Library of Medicine, the top reason for staff burnout in the healthcare industry is “too man

Introducing Epic® Flowsheets Integration with CipherOutreach

It’s indisputable: EHRs are the default technology used by hospitals and health systems for [patient communications](https://cipherhealth.com/blog/imp

Why You Should Use CipherOutreach to Meet NSQIP Requirements

ACS NSQIP, an outcomes-based program to measure and improve the quality of surgical care, has significant upside for hospitals.

Intelligently Manage Patient, Staff and Caregiver Communication With a Single, Unified System

CipherHealth’s Patient Engagement Platform helps healthcare systems better understand

Why Your Health System Needs an Epic® Integration Solution

## Current Market Problems Across the industry, health systems make significant investments in their EHR systems, as they are the default technology used by hospitals and healthcare systems for [pat

Insights from CipherHealth’s New Clinical Advisory Board

In late June, the new CipherHealth Clinical Advisory Board (CAB) convened. This bo

Pairing Transitional Care Rounding and Post-Discharge Follow Up Strategies to Improve Patient Understanding of Care Instructions and Outreach Call Completion

## ABSTRACT There are numerous factors that can impact patients’ understanding of care instructions when transitioning from the hospital setting to home. This retrospective data analysis measured the

6 Reasons to Buy a Pre-Care Patient Engagement Solution

With current inefficient communication processes negatively impacting patient satisfaction and experience, the right pre-care patient engagement solution can help

Why Do I Need a Patient Engagement Platform?

In the second installment of the CipherHealth video series, our CEO Jake Pyles and CMO Jim Somers

How Our Customers are Using Staff Rounding to Help Capture Feedback and Reduce Turnover

It goes without saying that this is a tough time for hospitals and their staff. The healthcare industry has [lost an estimated 20% of its workforce](https://www.healthleadersmedia.com/human-resources/

Preserving Empathy in a Digital Healthcare World

New technologies, from EHRs to telehealth to [patient engagement](https://cipherhealth.com/blog/patient-engagement-the-patient-experience

Q&A with Suzie Sfarra, VP, Digital Enterprise, Product Team

Recently, the CipherHealth marketing team sat down with Suzie to talk about our product roadmap, the Product team’s top priorities, and how the team’s thinking about expanding our offerings to better

Health Systems Must Create a “Continuity of Experience” to Maintain Trust and Loyalty with Health Consumers

Trust is a high value currency in healthcare, but many health systems are stuck executing on a strategy aimed at building trust without an adequate amount of evidence of w

Challenges and Opportunities in Patient Engagement: In Conversation With CipherHealth

In the first of a specially-produced CipherHealth video series, our CEO Jake Pyles and CMO Jim Somers sit down to discuss the challenges Jake is hearing from health systems on the ground – [staff burn

National Nurses Week: Take Care of Your Staff to Take Care of Your Patients

This week is National Nurses Week, and this month is Mental Health Awareness Month, so today we’re shining a light on mental health issue

Our VP of Digital Enterprise Introduces CipherConnect

_By_ _Suzie Sfarra_ ## A Consumer-Driven Approach to Healthcare Increasingly, patients are also consumers and they expect better, digital experiences that offer the same seamless experience and pers

Inside CipherHealth: Our Commitment to Inclusive Leadership

Recently, over forty of CipherHealth’s leaders completed a three-part “Inclusive Leadership” training, developed and designed specifically for the organization by [Mendoza+O’Brien](https://mendozaando

Digitizing Healthcare: The Future of Patient Engagement

Last year, Apple announced a number of improvements to its Healt

4 Challenges Facing Pre-care Today and How to Solve Them

More and more, patients can shop for the best possible care anywhere. And the new reality is that the patient care journey is increasingly digital. Convenient, intuitive experiences not only lead to i

Staff Wellbeing and Best Practices: An Interview with Joy Avery and Donna Pritchard

Joy Avery, MSN, RN, CipherHealth’s SVP of Clinical Strategy and Donna Pritchard, FNP-BC, MSN, RN, CipherHealth’s newly hired VP of Clinical Services are [presenting](https://www.prnewswire.com/news-re

Automated Outreach in Times of Crisis

The U.S. strategy for fighting COVID-19 has largely focused on preventing infection. While this defensive posit

The Coming Healthcare Revolution

A healthcare revolution is around the corner. Maybe this seems like an overly grandiose observation, but as I spent some time at the HIMSS22 Global Conference last week, meeting wit

5 Ways to Generate Revenue With a Frictionless Pre-care Experience During COVID-19

Getting patients in the door is crucial for revenue generation and sustained success. But the COVID-19 pandemic has led to a significant decrease in patient volume and health systems are struggling to

Why CipherRounds is Ranked #1 Best in KLAS

To understand the needs of their patients and staff, hospitals have been rounding for years. However, traditional rounding approaches are often manual and fail to operationalize feedback in real-time.

Spotlight on Rani Morrison, UI Health Chief Diversity and Community Health Equity Officer

Rani Morrison, MS, MSW, the chief diversity and community health officer University of Illinois Hospital and Health System, has been working to close health disparities and support health equity ever

The Toll of the Pandemic on New Nurses

In a recent blog post, 3 Ways to Support Healthcare Staff with Technology, I discussed the

Q&A: CipherHealth Leaders on Healthcare Innovation

Jeff Fuller, CipherHealth’s VP of Analytics Solutions and Joy Avery, CipherHealth’s SVP of Clinical Strategy recently joined the [HIMSS Innovation Committee](https://www.himss.org/membership-participa

3 Ways to Proactively Care for CHF Patients

Chronic Heart Failure (CHF) is a serious, high-risk condition affecting millions of people in the U.S. In order to improve patient health outcomes and prevent unnecessary readmissions, CipherHealth re

3 Ways to Support Healthcare Staff with Technology

With COVID-19 surges, long shift hours, and staffing shortages, healthcare workers’ well-being has been irrevocably damaged. Psychiatric symptoms, especially PTSD, are increa

Transitions of Care: A Patient-Centered Approach

As the health ecosystem becomes more patient centered, providers are looking for innovative ways to enhance care delivery from a transactional encounter to an ongoing process of deve

4 Healthcare Leaders Share Challenges and Bright Spots for 2022

After nearly two years of the COVID-19 crisis, how are industry experts thinking about what’s in store for 2022? What are they hopeful for? To find out, CipherHealth asked four healthcare leaders abou

The Benefits of a Multimodal Approach to Patient Outreach

Increasing patient reach rates post-discharge or post-visit is an ongoing challenge with direct implications for patient health outcomes and readmission rates. So what can health systems do to engage

With Thanks to Our Healthcare Heroes

It’s the most wonderful time of the year – the holidays are here! Holiday parades, tree lightings, home decorating, football bowl games – all are in full swing. Just seeing the eyes of

Improving the Efficiency and Effectiveness of Patient Follow Up with CipherHealth

The transition of care from hospital to home is the last opportunity a health system has to confirm that patients unde

Improved Communication for Healthier, Happier Patients

The key to effective care comes through knowing your patient — and that means more than just looking at their chart. It means understanding their background, their concerns, and the personal experienc

Attract and Retain Staff by Showing Them Their Safety, Well-Being and Satisfaction Is a Priority

Staff burnout and turnover are prevalent issues across the healthcare continuum. Many staff members are worried about their own safety, as well as that of their patients and family members, particular

Staff Well-Being Solutions

## Listen, Learn, and Act: Support Your Frontline Staff These three important steps can make all the difference to an overwhelmed staff in need of support. Healthcare providers and extended teams are

Enable Your Staff to Better Manage Different Types of Hospital Locations

Rounding to improve both staff and patient engagement is at the forefront of the mind

Care Doesn’t End At Discharge — Reach Every Patient With Ease

The days following discharge are some of the most critical points on the care continuum. Patients may be adap

Connected Communications — from Portal to Patient

Patients who are informed and actively engaged with their healthcare providers are empowered to make more informed decisions about their care, often leading to improved outcomes. Most health systems t

Increasing Vaccination Rates at UCSF Medical Center Through Strategic Communication Tools

An annual influenza (flu) vaccination is a proven precautionary step to avoid the risks associated with contracting the disease. With the frequency of flu hospitalizations and the severity of symptoms

Enhanced Appointment Reminders: Rescheduling

## Automate Appointment Rescheduling to Save Time and Reduce Costs The typical process for rescheduling a healthcare visit is time consuming for patients and adds administrative burden for providers.

Reducing Emergency Department Recidivism Risk with Automated Post-Visit Calls

Contributors: Lucia Huang, RN, Nikita Richard, Kamila Berkalieva, MPH, Krisha Patel, MPH, and Lyndsey Lord, MBA, RN ## ABSTRACT With the Hospital Readmission Reduction Program’s focus on reducing 30

Using Automated Preventive Outreach to Close Care Gaps and Reengage Patients in Their Care

Contributors: Kamila Berkalieva, MPH; Jami Kelmenson; Alyssa Kleinman; Lyndsey Lord, M.B.A., R.N.; Aisha Qamar, MPH ## ABSTRACT Vulnerable patient populations such as those that are covered under Me

Engaging Patients Throughout Their Home Health Episode of Care to Increase Satisfaction Scores and Reduce Avoidable Re-Hospitalizations

Contributors: Lyndsey Lord, M.B.A., R.N., Sheela Doraiswamy, M.P.H., Alyssa Kleinman ## ABSTRACT Patients receiving home health services may require assistance outside of their routine visits. Thoug

CipherHealth’s Vision for Interoperability: EHR Integration for Ease of Use

When it comes to clinical patient records, the Electronic Health Record (EHR) is inarguably the single source of truth. Many health systems use additional point solutions to gather

Asking the Right Questions: Keys to Building a Purposeful Staff Rounding Program

Hospital team members are understandably concerned about their own well-being after a year leading the fight against COVID-19. Struggling with the emotional weight of that burden has taken its toll, w

Use Telehealth to Increase Patient Volume and Healthcare Reimbursements

_In_ _previous posts_ _of this series, we discussed several benefits of using telehealth during COVID-19 spikes and beyond – including_ _[addressi

The Effect of COVID-19 on the Patient Experience: Prime Healthcare

_Prime Healthcare’s philosophy is that all healthcare is local. But when COVID-19 struck, healthcare became_ very _local. Different regions of the country surged at

The Effect of COVID-19 on the Patient Experience: Prime Healthcare

_Prime Healthcare’s philosophy is that all healthcare is local. But when COVID-19 struck, healthcare became_ very _local. Different regions of the country surged at

From One Nurse to Another: A Tribute to Our Front-Line Heroes

_To celebrate Nurses Week — and today, Florence Nightingale’s birthday —_ _this series, “From One Nurse to Another” shares stories from our very

Why Automated Outreach is the Perfect Solution for Population Health

Population health is a rising topic within the healthcare community. The purpose of population health is grounded in the idea that healthcare providers should work together to keep patients healthy an

Why Automated Outreach is the Perfect Solution for Population Health

Population health is a rising topic within the healthcare community. The purpose of population health is grounded in the idea that healthcare providers should work together to keep patients healthy an