The Care Coordination Platformthatreduces your service recovery time by 25%.increases your staff satisfaction by 30%.saves your nurses 2–3 hours per shift.saves you $15M in avoidable readmissions.reduces your patient complaints by 70%.reduces your service recovery time by 25%.
Care coordination software for health systems — connecting nurse rounding, patient outreach, and post-discharge follow-up in one platform.
On every shiftEvery unitEvery patient
500+
hospitals served
99th
percentile HCAHPS
16M+
patients engaged / year
Trusted by leading health systems
Why CipherHealth
Built different.
Proven in the field.
CipherHealth is leading the way in:
Not just software.
Clinical programming.
15+ years of clinically-backed best practice scripts — for both rounding and outreach — embedded directly into the product and the partnership. Our clinical SMEs have decades of experience. Competitors offer templates. We offer proven clinical expertise.
- 15+ years of tested, clinically-backed scripts — not generic templates
- Goes beyond outreach: live transfer to clinicians, medication support, discharge comprehension
- Clinical outcomes data across patient experience, safety, engagement, readmissions, staff retention, and more. Our data is designed to tell you what to do next, not just what happened. Our data is actionable.
15+
Years of clinical best practice scripts
$15M
Saved in avoidable readmissions
70%
Reduction in patient complaints
25%
Faster service recovery time
See how Lenox Hill hit the 99th percentile“It's the clinical programming and best practice scripts and the overall product maturity is why we keep on resigning our contract.”
Every handoff. Every patient.
Every time.
Feeds patient and encounter data across every transition
Engage patients before the encounter.
Protect outcomes before the risk.
CipherOutreach runs proactive engagement programs across the full pre-encounter window so your team is never starting from zero when the patient walks in.
View programsAPPOINTMENT & PRE-ENCOUNTER OUTREACH
Prepare every patient before they arrive.
Automated reminders, pre-visit instructions, and intake and PROM survey requests so patients arrive informed.
CARE GAP PROGRAMS
Find patients overdue, before it becomes urgent.
Proactively identify patients overdue for screenings, chronic disease management, or follow-up care.
POPULATION HEALTH OUTREACH
Manage your highest-risk cohorts at scale.
Reach chronic conditions and high-risk cohorts with data-driven programs that prevent avoidable hospitalizations.
Not seeing what you're looking for? We build workflows around your team's priorities.
Where CipherHealth fits
in your healthcare tech stack
CipherHealth runs between your EHR and your outcomes — executing the care coordination workflows that turn patient data into reliable clinical action, without adding another system your team has to manage.
System of record
EHR
Documents what happened. Stores clinical history and processes billing.
Feeds patient context
System of execution
CipherHealth
- Follow-up coordination
- Workflow execution
- Care transitions
- AI embedded in workflows
- Clinical action, automated
- Closes the loop
System of execution
CipherHealth
System of insight
Measurement
Tracks whether it worked. Surfaces outcome, experience, and quality trends.
Drives measured outcomes
CipherHealth is the coordination layer your EHR wasn’t built to be — so every handoff, follow-up, and revenue-critical step happens reliably, on every patient, every time.
One Platform. Every moment of care.
15 years of patient interaction data. Layered with AI. Now fueling the next generation of care coordination.
Calls and messages that feel human
Two-way conversations at scale — in the patient's language, on their channel, with seamless live handoff the moment a real need surfaces.
- Appointment reminders and pre-visit prep that actually convert
- Care gap closure campaigns across phone, SMS, and email
- Live transfer to a nurse when urgency is detected
Memorial Health
Automated Care Assistant
Today 9:41 AM
Care coordination
shouldn't be hectic.
The best care teams in the country are stretched thin, compensating daily for workflows that don't scale. We believe the right answer isn't more effort, more dashboards, or more tabs — it's coordination that runs like infrastructure, quietly and reliably, so clinicians can focus on the work only they can do.
Trusted by the teams
leading care coordination.
“CipherHealth is our workforce extender. By using the system, we are able to scale the power of our care transitions team by bubbling up the patients most likely to experience a care barrier. This translates to better outcomes for our patients and a better experience for our team.”
- HITRUST CSF
- HIPAA
- SOC 2 Type 2
- TX-RAMP Level 2
Reliable coordination. Measurable outcomes.
Bring your EHR quirks, your quality measures, and the workflow that's costing you the most. We'll show you what quiet, reliable coordination looks like — running on your population, not a demo account.