Achieving the 99th Percentile in Key HCAHPS Domains

We were able to look at our HCAHPS data, and we saw that doing rounding works. Our patients are saying it works, and our team members are telling us that the technology we put in place helps them in their day-to-day.

Joe Leggio

_Executive Director/VP of Experience Services_

Lenox Hill Hospital

2,875²

Total Patients Surveyed

2 – Reporting Period: 1/1/2020 – 10/31/2020

1,248

Patients Who Were Not Rounded On

1,627

Patients Who Were Rounded on at Least Once