Proven outreach workflows across every patient coordination moment.
Cipher Outreach runs appointment reminders, post-discharge follow-up, readmissions reduction, live transfer, and conversational AI inside a single platform — aligned to clinical protocols and EHR workflows your teams already operate.
Impact across Cipher Outreach deployments
decrease in no-show rates
fewer 30-day readmissions (Intermountain)
calls & texts per year
One outreach platform for every patient coordination workflow
Cipher Outreach coordinates appointment access, post-discharge recovery, and conversational engagement inside a single reliable platform — aligned to clinical protocols and EHR workflows your teams already run.
Reliable Workflow Execution
Proven outreach workflows run the same way every shift, every population, every protocol — without manual tracking or ad-hoc scripts.
Multi-Channel Delivery
Reach patients on phone or SMS in 30+ languages so outreach meets each patient on their preferred channel and improves response rates.
Conversational AI
Natural-language conversations capture recovery signals, clarify intent, and escalate concerns to the right care team member automatically.
EHR-Integrated Operations
Connect with Epic, Cerner, and other major EHRs so outreach executes inside existing scheduling and care operations — no duplicate systems.
Clinically Governed
Scripts, escalation pathways, and AI behavior run inside protocols your clinical committees approved — with full audit trails and HIPAA compliance.
Outcome Analytics
Track response rates, gap closure, readmission reduction, and revenue recovery in real time to measure the impact of every workflow.
Reliable outreach execution supports: access protection, post-discharge recovery, readmission reduction.
Follow Up Reliably After Every Discharge
Structured post-discharge workflows contact patients within hours of leaving the hospital, capture recovery signals, and escalate concerns to clinicians — supporting safer transitions and transitional care management completion.
Explore Post-Discharge Follow-Up30-day follow-up arc
Hour 0
Discharged
Feed triggers from Epic / Cerner
Hour 2–24
First check-in
SMS or voice in the patient's language
Days 2–14
Recovery tracking
Signals escalate to the nurse worklist
Day 30
Recovery confirmed
Patient reported stable, care loop closed
Memorial Health
Automated Care Assistant
Today 9:41 AM
Connect Patients to a Clinician the Moment They Need One
Live transfer workflows route urgent patient concerns directly to the right clinician with full conversation context preserved — turning automated outreach into real-time intervention when it matters most.
Explore Post-Discharge Follow-UpRiverside Health
Care Line
Connecting to nurse…
Sarah Chen, RN · Triage
00:14
Captured concern
“Chest tightness — worse than yesterday.”
Transfer
<30s avg connect
Context
100% preserved
Michael R.
UrgentDay 3 post-discharge · CHF · Unit 4 West
Routed to
Sarah Chen, RN · Triage Lead
Live transcript
- AI
How are you feeling this morning?
- Patient
Chest tightness — worse than yesterday.
- AI
Connecting you to a nurse now.
Matched on
Appointment Reminders That Keep Schedules Full
Automated reminder workflows let patients confirm or cancel in seconds — protecting access capacity, recovering otherwise lost opportunity, and reducing check-in delays with pre-visit preparation.
Explore Appointment Reminders
“Preventing patient readmissions is what's important to us, and we had just under $15M in savings with doing these post-discharge follow-up calls. It results in greater patient satisfaction, lower readmission rates, and a significant financial impact in our healthcare organization.”
See Cipher Outreach in action.
See how health systems use Cipher Outreach to reduce readmissions and protect access and revenue — without adding manual workload.
