Cipher doesn't replace your EHR.
It just makes it better.
Pre-built for Epic, Oracle, MEDITECH, and many more. Live in weeks — and mapped to the outcomes each of your leaders already owns.
Stronger transitions. Less documentation. Nurses back at the bedside.
Move retention, HCAHPS, and transitions on one platform, integrated with your EHR — ambient documentation, purposeful rounding, service/trust recovery workflows, and post-discharge outreach, all designed around how your nurses actually work.
Ambient Listening
Transcribes the conversation. Structures the note. Surfaces service and trust recovery actions before nursing leaders even hear about them.
Closed-loop transitions
Identify discharge readiness gaps, screen for social determinants of health, and automate post-discharge outreach — every patient risk-stratified and routed to the right team before complications surface.
Purposeful rounding
Standardized rounding scripts, real-time service recovery, and unit-level dashboards — the rounding program your committee designed, executed identically on every unit.
Hours back. Stronger handoffs. Same EHR.
Ambient listening, closed-loop transitions, and post-discharge outreach run inside the workflows nurses already know. Transitions stop being the thing that bounces patients back.
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Same protocol, every unit — and HCAHPS moves.
Replace pen-and-paper rounding and ad-hoc scripts with a platform that runs evidence-based protocols the same way everywhere. Lenox Hill reached the 99th percentile in key HCAHPS domains. Prisma's Likelihood to Recommend climbed from the 6th to the 51st percentile.
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Clinical intelligence inside the protocols your committees approved.
Risk scoring, post-acute outreach, and care-gap closure that run inside the clinical governance your physicians own — not bolted on outside it.
Governance-approved workflows
Every script, escalation, and AI prompt is signed by clinical leadership before it reaches a patient. Nothing off-protocol. Nothing off-evidence.
Clinical intelligence in context
Risk scoring, symptom triage, and adherence prompts run inside the workflows your physicians already use — post-discharge, care management, and beyond.
Outcome tracking
Real-time dashboards across service lines surface trends before they hit quality scores — so quality teams act on data, not surprises.
Stop the bounce-back before it starts.
Automated post-discharge calls, texts, and condition-specific check-ins surface patient concerns within 48 hours. Risk-stratified escalation routes critical issues to the right care team the same shift. Intermountain cut 30-day readmissions 41%. UCSF cut 90-day BPCI readmissions 37%.
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Your protocols. Cipher's execution.
Risk stratification, condition-specific protocols, and AI-assisted triage embed inside the engagement workflows your clinical committees already own. Nothing runs outside the guardrails. Every interaction is documented, attributable, and reviewable.
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Engagement workflows that actually execute — turning TCM and outreach into predictable margin.
The revenue capture and penalty avoidance you forecast is the revenue you book — because every TCM call, every outreach, every reminder runs as designed.
TCM billing capture
Automate transitional care management calls to meet CMS billing requirements and unlock reimbursement most systems leave on the table.
Penalty avoidance
Risk-stratified post-discharge outreach that completes — cutting avoidable readmissions and the CMS penalties that follow them.
ROI you can defend
Real-time dashboards quantify financial impact by service line, facility, and payer. The board hears numbers, not narratives.
Recover the revenue you're already losing.
Automated TCM billing, appointment backfills, and no-show recovery capture revenue manual processes miss. Intermountain saved $15M from post-discharge follow-up alone. Community Health Network added $3.1M in appointment revenue from the same panel.
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Forecasts only work when the workflow does.
Cipher runs every TCM call, every post-discharge outreach, every reminder as designed — across millions of touchpoints. The revenue capture and penalty avoidance you forecast is the revenue you book.
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Inside the stack you already operate — not another system to maintain.
Pre-built connectors for Epic, Oracle Health, MEDITECH, and 85+ others. HITRUST-certified. 500+ hospitals in production. No workflow re-architecture.
Native EHR integration
Pre-built connectors for Epic, Oracle Health, MEDITECH, and 85+ others. Bi-directional data flow over FHIR and ADT feeds without custom development.
Enterprise security
HITRUST-certified, SOC 2 Type 2 audited. Encryption at rest and in transit, SSO, MFA, and role-based access across every module.
Vendor consolidation
One platform for outreach, rounding, and surveys. Fewer integrations to maintain. Fewer renewals to chase. Fewer tickets to triage.
Not another system of record.
Cipher connects to your EHR through pre-built Epic, Oracle, and MEDITECH connectors, listens to ADT feeds, exchanges over FHIR, and respects the org units, locations, and care teams already configured in your environment. Live in weeks — no workflow re-architecture.
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Reliability your on-call team won't hear about.
Built for the uptime, throughput, and observability healthcare workloads demand. 40M+ patient touchpoints a year run across 500+ hospitals without pager calls — and we see issues before your help desk does.
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Clinical AI inside the governance workflows your committee has signed.
Ambient listening, conversational outreach, and generative insights — running inside your EHR, your identity stack, and the workflows your governance committees have already approved.
Governance-first AI
Model cards, clinical validation summaries, prompt libraries, and configurable approval gates ship with every feature. Nothing reaches a patient until your committee says it should.
Ambient AI
Bedside conversations turn into structured documentation automatically — preserving clinical nuance and attribution, cutting the burden that drives clinicians out.
Conversational AI
Two-way patient outreach that triages responses and escalates to a human — inside scripts and safety rails your clinical leadership defines.
Approve once. Run reliably.
Ambient listening, conversational outreach, generative summarization — not standalone products. Intelligence layered into engagement workflows your clinical leadership has signed, with model cards, audit logs, and human-in-the-loop checkpoints baked in.
Explore AI solutions
AI value clinicians feel first.
Ambient documentation gives nurses and physicians hours back per shift — Zuckerberg SF General got 2–3 hours per nurse per day. Conversational AI reaches every discharged patient across 40M+ calls and texts a year. The result is AI that lands in 90 days with measurable impact on the metrics your CMO and CNO already track.
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What health system leaders say
“We've observed a nearly perfect alignment between rounding activities and key performance metrics, demonstrating the tangible impact on care quality.”
Tina Hunter
Chief Nursing Officer
Prisma Health
“Preventing patient readmissions is what's important to us, and we had just under $15M in savings.”
Ben Becker
Senior Director
Intermountain Healthcare
“We were able to look at our HCAHPS data, and we saw that doing rounding works. Our patients are saying it works, and our team members are telling us that the technology we put in place helps them in their day-to-day.”
Joe Leggio
AVP, Patient Experience
Lenox Hill Hospital (Northwell)
“Since implementing this technology, we have expanded our capacity almost by eightfold.”
Michael Helle
Senior Director
UCSF Health
“CipherHealth is our workforce extender. By using the system, we are able to scale the power of our care transitions team by bubbling up the patients most likely to experience a care barrier. This translates to better outcomes for our patients and a better experience for our team.”
Laura Wieloch
Executive Director, Midwest Region Care Management
Advocate Health
“Closing the loop builds trust and reinforces a culture of action.”
Jason Coffey
VP, Patient Experience
Norton Healthcare
Inside your EHR. Inside your governance. On every unit.
See how Cipher maps to the priorities that matter most to your leadership team — without standing up a parallel platform or bolting AI onto workflows your clinical committees haven't approved.