Built for
every care setting you operate
From academic health systems to rural FQHCs, children's hospitals to payers — Cipher fits inside the EHR, coordination structures, and clinical governance your organization already runs.
Trusted by leading health systems
Enterprise scale. Network-wide standards. One platform across every facility.
Standardize rounding, outreach, and analytics across every hospital, ambulatory site, and service line in your network — with the governance and EHR integrations enterprise teams demand.
Enterprise rounding
Standardize nurse and leadership rounding across every unit and facility with configurable workflows and real-time escalation.
Unified outreach
Run pre-care, post-discharge, and population health campaigns from a single platform with centralized governance.
System-wide analytics
Compare performance across facilities, service lines, and departments with executive dashboards and drill-down reports.
One platform. Hundreds of facilities.
CipherHealth is built for health systems that operate at scale. Deploy once, configure per facility, and manage everything from a centralized console — without sacrificing the local workflows each hospital needs.
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Turn data into system-wide improvement.
Aggregate patient feedback, outreach outcomes, and rounding compliance into a single analytics layer. Identify top-performing units, share best practices, and close gaps across your network.
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Big-system outcomes. Lean-team realities.
Reach every patient in every language, close HEDIS and UDS measures automatically, and keep your clinicians — no extra headcount required.
Voice-first reach
Automated calls reach patients without smartphones or reliable broadband — every patient on your panel hears from you in the channel they'll actually answer.
100+ languages
Bilingual voice and text in 100+ languages with HRSA- and CMS-aligned language access built into every workflow — not bolted on after the fact.
Early intervention
Post-discharge check-ins, medication adherence calls, and symptom screenings flag deteriorating patients early — essential when the nearest specialist is miles away.
Do more without adding a single FTE.
Automation handles the reminders, discharge calls, care-gap outreach, and follow-ups that used to eat staff hours. Your clinicians focus on the patients who need a human touch — and Cipher handles the rest, consistently, across every clinic, every shift, and every satellite site.
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Meet patients where they are — in their language.
Voice-first outreach reaches the grandmother without a smartphone. Bilingual SMS reaches the farmworker on a job site. Every patient — across every ZIP code, age, and primary language — hears from you in the channel and language they'll respond to.
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Pediatric care is family care.
Engage caregivers, coordinate complex pediatric conditions, and deliver the reassurance families remember long after discharge.
Caregiver-aware workflows
Reach parents, guardians, and authorized caregivers in the right language and on the right channel — without losing context between visits.
Pediatric appointment management
Automated reminders for well-child visits, immunizations, and specialty follow-ups keep schedules full and families on track.
Family rounding
Digital rounding tools capture what parents and caregivers actually need — and escalate concerns before they become complaints.
Meet every family where they are.
Pediatric families juggle work, siblings, and specialist schedules. Multi-channel outreach — text, voice, email — in the language each caregiver prefers makes every reminder, education piece, and follow-up land.
See how it worksTurn complex care into coordinated care.
Children with chronic or medically complex conditions rely on dozens of touchpoints. CipherHealth keeps specialty teams, primary care, and families aligned so nothing — medications, follow-ups, equipment — slips through the cracks.
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Care transitions that actually execute — every shift, every site.
Reduce readmissions, support medication adherence, and coordinate handoffs between acute, SNF, and home care settings with structured workflows.
Home care outreach
Automated check-ins with home health patients surface symptoms, medication issues, and social needs before they escalate.
Transition management
Coordinate handoffs between acute, SNF, and home care settings with structured communication workflows.
Medication adherence
Timely reminders and two-way conversations help patients stick to their medication regimen after discharge.
Bridge the gap between discharge and recovery.
The first 72 hours after discharge are critical. CipherHealth automates outreach to catch red flags early, coordinate with post-acute providers, and give patients confidence that someone is watching over their recovery.
See how it worksMeet quality measures without the paperwork.
Automated documentation, structured rounding, and real-time reporting keep your facility compliant with CMS requirements and ready for surveys — without burying staff in manual data entry.
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Extend your panel. No added headcount.
Panel-wide outreach, appointment management, and care gap closure that extend your practice reach — without burdening your front desk.
Appointment reminders
Multi-channel reminders via text, voice, and email let patients confirm or cancel with a single tap — dramatically reducing no-shows.
Care gap outreach
Proactively reach patients overdue for screenings, annual wellness visits, and chronic-care follow-ups before gaps widen.
Patient messaging
Two-way texting for questions, lab results, and pre-visit prep keeps patients engaged between appointments.
Fill every slot on your schedule.
Automated reminders dramatically reduce no-shows, and open slots are backfilled through waitlist outreach. Your front desk spends less time on the phone and more time with the patients in front of them.
Explore appointment remindersStay top-of-mind between visits.
Proactive outreach for preventive care, care gaps, and health education keeps patients connected to your practice — and less likely to seek care elsewhere.
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Reach more members. Move more measures.
Multi-channel outreach that closes care gaps, improves HEDIS and Stars scores, and reduces total cost of care — in every language members actually speak.
Member outreach
Multi-channel campaigns reach members via text, voice, and email in their preferred language to drive action on quality measures.
Stars & HEDIS improvement
Targeted outreach programs for mammography screenings, A1C testing, and medication adherence move the quality scores that drive reimbursement.
Care gap closure
Identify and close open care gaps with automated reminders for screenings, wellness visits, and follow-ups — at population scale.
Reach the members who need you most.
Many members never respond to mailers or portal messages. CipherHealth's multi-channel outreach meets members on their preferred channel — text, voice, or email — to close care gaps and drive preventive action.
See how it worksHit your Stars and HEDIS targets.
Automated programs target specific quality measures with the right message at the right time. Real-time tracking shows exactly where you stand and which members still need to act.
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Engagement infrastructure for every patient program.
Patient support, adherence, and clinical trial engagement — powered by the same multi-channel platform 500+ hospitals trust. Reach more participants, lift adherence, generate real-world signal.
Clinical trial engagement
Participant reminders, visit prep, and between-visit check-ins keep trials on schedule while reducing site coordinator burden.
Adherence & persistence
Timely refill reminders and two-way conversations surface barriers — cost, side effects, confusion — before they become discontinuations.
Real-world signal capture
Structured outreach captures PROs, symptom changes, and adherence signal across large populations — with consent and clear provenance.
Reach every patient on every channel.
Portal messages and mailers leave most patients unreached. CipherHealth's multi-channel outreach — text, voice, email — meets each patient on the channel they actually use, in the language they actually speak, so programs hit real enrollment targets.
See how it worksLift adherence without adding staff.
Automated refill reminders, side-effect check-ins, and two-way conversations catch non-adherence early — and route patients who need a human to the right resource. Demonstrate real, measurable lift to medical affairs and market access.
Explore adherence solutionsEvery care setting. One platform.
See how Cipher fits inside the EHR and coordination structures your organization already operates — from a single facility to a multi-state network.