Prepare every patient before they arrive.
Automated pre-care outreach delivers prep instructions, digital intake, education, and care-gap closure — so patients arrive ready, schedules stay full, and registration moves quickly.
Pre-care performance health systems see
fewer no-shows and cancellations
message delivery rate
added appointment revenue
Riverside Health
Pre-Care Outreach
Today 9:41 AM
Outreach workflows that get every patient ready before arrival
Pre-care outreach is one of the core workflow families inside Cipher Outreach — automated prep, intake, education, and care-gap closure that runs reliably for every patient, every visit, every protocol.
Pre-Visit Prep & Intake
Send procedure-specific prep instructions and digital intake forms ahead of every visit — so patients arrive ready and registration moves quickly.
Patient Education
Deliver condition- and procedure-specific education so patients understand what to expect and complete prep correctly the first time.
Care Gap Outreach
Proactively reach patients overdue for screenings, wellness visits, and chronic-care follow-ups to close gaps before they widen.
Multilingual Outreach
Engage patients in 30+ languages across voice and SMS so prep instructions reach every population reliably.
EHR Integration
Connect with Epic, Cerner, and other major EHRs so pre-care outreach triggers automatically from scheduling and intake data flows back into the chart.
Outcome Analytics
Track prep completion, intake response, no-show, and care-gap closure rates with dashboards built for operations teams.
Reliable pre-care outreach supports: no-show prevention, faster check-in, complete intake, and care gap closure.
Prepare Every Patient Before They Arrive
Automated outreach delivers procedure-specific prep instructions, medication guidance, and intake forms days before the visit. Patients arrive informed, prepared, and ready — reducing same-day cancellations and check-in delays.
See how it works
Close Care Gaps Before They Widen
Identify patients overdue for mammograms, A1C tests, colonoscopies, and other preventive services. Two-way outreach lets them schedule directly from the message — closing gaps and protecting quality scores.
Explore care gap outreach
Eliminate Clipboard Check-In
Digital intake forms collect demographics, insurance, consent, and history before the visit — flowing back into Epic, Cerner, and other EHRs so registration is fast, accurate, and paper-free.
Explore digital intake
“We went from 200 no-shows a week to under 140. The revenue recovered from those filled slots paid for CipherHealth many times over in the first year.”
See Pre-Care Outreach in action.
Schedule a personalized demo and discover how automated pre-care outreach helps health systems reduce no-shows, streamline intake, and close care gaps.
