Improve Patient Experience Outcomes
Proactive rounding, automated follow-up, and real-time analytics that lift HCAHPS scores, boost satisfaction, and build lasting patient loyalty.
PX improvements delivered
Percentile HCAHPS
HCAHPS score lift
Everything you need to elevate the patient experience
Digital Rounding
Standardize bedside interactions with configurable rounding templates that ensure every patient touchpoint captures actionable feedback.
Automated Follow-Up
Post-visit outreach via voice, text, and email surfaces concerns early and demonstrates that your organization cares beyond the visit.
Real-Time Surveys
Capture patient sentiment in the moment with point-of-care surveys that feed directly into your quality improvement workflows.
Multilingual Outreach
Reach every patient in their preferred language with automated translation for 30+ languages across all communication channels.
Patient Self-Service
Empower patients to confirm appointments, request callbacks, and complete pre-visit forms from their own devices.
Experience Analytics
Unified dashboards connect rounding, outreach, and survey data to HCAHPS domains so you can pinpoint exactly where to improve.
Move the Scores That Matter Most
CipherHealth maps every patient interaction to specific HCAHPS domains — communication with nurses, responsiveness, discharge information, and more — so your improvement efforts are targeted, not scattered.
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Turn Feedback Into Faster Service Recovery
Real-time alerts route negative feedback to the right team member within minutes, not days. Rapid service recovery transforms a negative experience into a loyalty-building moment.
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Build Relationships That Bring Patients Back
Consistent, personalized outreach across the care continuum shows patients they are valued beyond a single encounter. Higher loyalty translates to better retention and stronger community reputation.
See the full platform
“After implementing CipherHealth's rounding and follow-up workflows, we saw our HCAHPS scores climb to the 99th percentile. The real-time feedback loop was the game-changer.”
Elevate your patient experience scores.
Schedule a personalized demo and discover how CipherHealth helps leading health systems reach the top percentile in HCAHPS and patient satisfaction.
