Reducing Readmissions With Post-Discharge Follow-Up

Preventing readmissions is what’s important to us, and we had just under $15M in savings with doing these post-discharge follow-up calls. We’re not spending near that amount to provide these services, and they are making a huge difference. It results in patient satisfaction, lower readmission rates, and it does have a significant financial impact in our organization.

Ben Becker, DNP, RN, NEA-BC

_Director, Enterprise Care Management_

Intermountain Healthcare

6,406

Patients Called

84%

Answered Clinical Question

43%

Patients Required Intervention