CipherHealth
Products

Automated Voice Outreach

Personalized, automated phone calls that reach patients in their preferred language. Scale discharge follow-ups, appointment reminders, and community outreach — without adding headcount.

Automated Voice Outreach (variant 2)
By the numbers
40M+
Calls & texts per year
~8×
Capacity expansion (UCSF Health)
92%
Patient reach rate (UCSF Health)
Capabilities

Voice outreach that feels personal at any scale

Natural Voice Calls

Deliver automated calls that feel like a conversation — not a robocall. Personalized scripts adapt to each patient's care context.

Multi-Language Support

Reach patients in their preferred language with support for 30+ languages, ensuring equitable engagement across diverse populations.

Live Transfer Capability

When patients need immediate help, seamlessly transfer them to a live agent or care team member during the call.

HIPAA-Compliant Calls

Every call is conducted within a fully compliant framework, protecting patient information while maintaining engagement.

Smart Scheduling Logic

Optimize call timing based on patient preferences and historical answer patterns to maximize connection rates.

Call Analytics

Track call completion, patient responses, and escalation trends with dashboards designed for outreach teams.

Discharge Follow-Up

Check In After Every Discharge

Automated voice calls reach patients within 24–72 hours of discharge to assess recovery, answer questions, and surface concerns before they escalate into readmissions.

Explore post-care solutions
Discharge follow-up voice outreach workflow
Appointment Reminders

Reduce No-Shows with Timely Reminders

Personalized voice reminders let patients confirm or cancel. Automated backfill keeps your schedule full and your revenue protected.

Learn about pre-care outreach
Patient receiving an automated appointment reminder call
Care Continuity

Bridge Gaps in Preventive Care

Reach patients about overdue wellness visits, preventive screenings, and referrals. Voice outreach captures appointments and re-engages patients who have fallen out of care.

See care continuity features
Preventive care outreach campaign interface
Community Communications

Broadcast Health Updates to Your Community

Deploy automated voice messages to keep patients informed about public health alerts, flu shot availability, new services, and important community updates.

Learn about community outreach
Community health broadcast messaging interface
Since implementing this technology, we have expanded our capacity almost by eightfold.
MH
Michael Helle, NRP/CCP, FP-C, MHA, MBA
Vice President (Interim), Population Health, UCSF Health
$82→$2Cost per call with automation
Get started

Hear voice outreach in action.

Schedule a demo and discover how automated voice calls help health systems scale patient engagement without adding staff.